FAQ
FAQ - Your Trusted Store for Quality Dog Products
Welcome to the FAQ of our store specializing in dog accessories and products! Here you will find answers to the most frequently asked questions to help you choose and buy our products with ease.
1. What types of products do you offer for dogs?
We offer a wide range of products for your dog's well-being and comfort, including:
- Clothing for small dogs: coats, sweaters and accessories to keep your dog warm and stylish.
- Dog toys: a selection of safe and entertaining toys, designed to stimulate and amuse your companion.
- Grooming products: brushes, shampoos and other care items to keep your dog clean and healthy.
- Beds and cushions: comfortable beds, including soothing beds, to offer your dog a quality resting space.
- Walking accessories: harnesses, leashes and collars for pleasant and safe outings.
2. What size are dog clothes?
Our clothes are available in multiple sizes, suitable for small dogs of different breeds and shapes. We recommend measuring your dog before ordering, consulting our size guide in the description section of each product for a perfect fit. Do not hesitate to contact our customer service if you have any questions about which size to choose.
3. Do you offer toys suitable for small dogs?
Yes, we have a selection of toys suitable for small dogs, designed to be safe and easy to handle. Our toys are tested to withstand the jaws of small dogs and are made with non-toxic and durable materials.
4. How to care for dog grooming products and clothes?
Each grooming product and clothing item comes with care instructions. Most of our dog clothing is machine washable at a low temperature, but it is always advisable to check the specific instructions. For grooming products, store them in a dry place and clean them regularly to ensure their durability.
5. What are your delivery times?
Our delivery times are 4-8 business days for all orders. Once your order has been shipped, you will receive a confirmation email with a tracking link to follow the progress of your package.
6. What are the delivery costs?
Shipping costs are calculated based on your location and the order amount. The costs are automatically displayed when you check out your cart. For some orders over a certain amount, we offer free shipping!
7. Can I return or exchange a product?
Yes, we accept returns and exchanges within 14 days of receiving your order, provided that the product is returned in its original condition, unused and with the packaging intact. Please contact us for more information on our return policy and refund terms.
8. How can I contact customer service?
You can contact us by:
- Email: fripouilles.dogshop@gmail.com
- Contact form: accessible on our website in the “Contact us” section.
Our customer service is available from Monday to Friday from 9 a.m. to 8 p.m.
9. Are the products in your store safe for dogs?
All our products are rigorously selected to guarantee their quality and safety. We work with recognized brands and respect quality standards to offer items that are safe for your companions.
10. Do you offer any promotions or discount codes?
Yes! We regularly offer special promotions and discount codes. Subscribe to our newsletter to be informed about the latest offers and take advantage of the best discounts.
11. Can I track the status of my order?
Yes, once your order is shipped, we send you an email with a tracking number and a link to track your package in real time.
12. What payment methods do you accept?
We accept major payment methods including credit cards (Visa, MasterCard, American Express), PayPal payments and other secure payment methods.
13. Do you offer any advice on how to choose the right products for my dog?
Absolutely! Check out the rascals' advice for tips, buying guides and useful information on caring for your dog and choosing the right products. Our team is also available to advise you based on your specific needs.
We hope you found this FAQ helpful. For any other questions, our team is here to help you with a pleasant and personalized shopping experience.
Welcome to the FAQ of our store specializing in dog accessories and products! Here you will find answers to the most frequently asked questions to help you choose and buy our products with ease.
1. What types of products do you offer for dogs?
We offer a wide range of products for your dog's well-being and comfort, including:
- Clothing for small dogs: coats, sweaters and accessories to keep your dog warm and stylish.
- Dog toys: a selection of safe and entertaining toys, designed to stimulate and amuse your companion.
- Grooming products: brushes, shampoos and other care items to keep your dog clean and healthy.
- Beds and cushions: comfortable beds, including soothing beds, to offer your dog a quality resting space.
- Walking accessories: harnesses, leashes and collars for pleasant and safe outings.
2. What size are dog clothes?
Our clothes are available in multiple sizes, suitable for small dogs of different breeds and shapes. We recommend measuring your dog before ordering, consulting our size guide in the description section of each product for a perfect fit. Do not hesitate to contact our customer service if you have any questions about which size to choose.
3. Do you offer toys suitable for small dogs?
Yes, we have a selection of toys suitable for small dogs, designed to be safe and easy to handle. Our toys are tested to withstand the jaws of small dogs and are made with non-toxic and durable materials.
4. How to care for dog grooming products and clothes?
Each grooming product and clothing item comes with care instructions. Most of our dog clothing is machine washable at a low temperature, but it is always advisable to check the specific instructions. For grooming products, store them in a dry place and clean them regularly to ensure their durability.
5. What are your delivery times?
Our delivery times are 4-8 business days for all orders. Once your order has been shipped, you will receive a confirmation email with a tracking link to follow the progress of your package.
6. What are the delivery costs?
Shipping costs are calculated based on your location and the order amount. The costs are automatically displayed when you check out your cart. For some orders over a certain amount, we offer free shipping!
7. Can I return or exchange a product?
Yes, we accept returns and exchanges within 14 days of receiving your order, provided that the product is returned in its original condition, unused and with the packaging intact. Please contact us for more information on our return policy and refund terms.
8. How can I contact customer service?
You can contact us by:
- Email: fripouilles.dogshop@gmail.com
- Contact form: accessible on our website in the “Contact us” section.
Our customer service is available from Monday to Friday from 9 a.m. to 8 p.m.
9. Are the products in your store safe for dogs?
All our products are rigorously selected to guarantee their quality and safety. We work with recognized brands and respect quality standards to offer items that are safe for your companions.
10. Do you offer any promotions or discount codes?
Yes! We regularly offer special promotions and discount codes. Subscribe to our newsletter to be informed about the latest offers and take advantage of the best discounts.
11. Can I track the status of my order?
Yes, once your order is shipped, we send you an email with a tracking number and a link to track your package in real time.
12. What payment methods do you accept?
We accept major payment methods including credit cards (Visa, MasterCard, American Express), PayPal payments and other secure payment methods.
13. Do you offer any advice on how to choose the right products for my dog?
Absolutely! Check out the rascals' advice for tips, buying guides and useful information on caring for your dog and choosing the right products. Our team is also available to advise you based on your specific needs.
We hope you found this FAQ helpful. For any other questions, our team is here to help you with a pleasant and personalized shopping experience.